Clinic 1 – Zero Defects (ZD); Is It Now or Has It Ever Been a Viable Concept? – 0.5 RU
Clinic 2 – Best Practices in Design Transfer – 0.5 RU
Dinner Presentation – Introduction to Business Process and Queuing Modeling for Everybody – 0.5 RU


When : Tuesday, March 12, 2019 5:15 PM  –  9:00 PM
Where :
Wyndham Hotel Irvine 17941 Von Karman Ave. Irvine, California 92614 USA

Register here
View event summary here


Clinic 1 – Zero Defects (ZD); Is It Now or Has It Ever Been a Viable Concept? – 0.5 RU
Presented by Chet Franklin

Zero Defects (ZD) is a Quality Management Process designed to eliminate defects in delivered products from industrial production. ZD was adopted as a management tool by the American automobile industry, General Electric, ITT Corporation, Montgomery Ward, Rolls-Royce Limited, and by the United States Army . Quality expert Philip Crosby, when he was the ITT Vice-President of Quality, incorporated it into his four “Absolutes of Quality Management”, and implemented ZD corporate wide.

The question is: “Is it a viable concept?” The argument often presented is, “You can’t have zero defects because it is common for people to make mistakes – to ‘err is human!” An argument a mile off target.

By attending this clinic presentation, you will learn:
1. The history of ZD
2. The value of ZD (with example)
3. How to apply ZD to your advantage


Clinic 2 – Best Practices in Design Transfer – 0.5 RU
Presented by Janet Michener Whipple

Quality professionals can play an important role in getting innovative designs to market.  The most brilliant designs are not of much value if they are too difficult or too costly to produce.  That’s where Quality Engineers and the Design Transfer process come into play.  Even where Design Transfer practices are not a regulatory requirement, they are a good business practice.

By attending this clinic presentation, you will:

• Understand why it is important to plan early for manufacturing during the design process;
• Learn about concurrent engineering and use of the risk management processes to determine critical control points;
• Learn how to use a risk-based approach for inspection and testing;
• See an example of a design transfer checklist, as well as methods for tracking completion of all design transfer activities.

Dinner Presentation – Introduction to Business Process and Queuing Modeling for Everybody – 0.5 RU
Dr. Joe DeSimone

Business process modeling is the act of creating a visual display of your enterprise’s processes. This includes activities and the people or groups responsible for carrying them out. Data generated from the process, and the documents produced are also components. With this information, managers and process owners can identify less-productive areas and develop a plan to improve their performance. Peter Drucker stated that “you can’t manage what you don’t measure.”

The concept of Process Modelling goes back to early Juran, Deming and even during the time of the Japanese Union of Scientists and Engineers (JUSE).  Pioneers like Taiichi Ohno and Shigeo Shingo used BPM to understand and improve their business processes.

There are several types of process modeling tools that can be used to map any workflow with the goal of process improvement. SIPOC Diagrams, IPO Models, Value Steam Maps, Process Flow Diagrams, etc.. Lean simulations are often developed using such tools.

A typical Value Steam Map for instance, would analyze a process for such items as cycle time, change over time, VA Vs. NVA activities etc.…This common approach is often a qualitative approach and assumes that activity times and demand are deterministic, constant and are known with certainty.  If the variability in a certain task or demand for service is small,
the typical analytic tools are fine.   However, in situations with more accentuated variability, these models will not suffice.

In fact, variability is often of utmost importance in improving a process from a productivity standpoint alone.  From a Risk Management standpoint, quantitative methods should be used for critical process analysis and improvement.

In this presentation, Joe will incorporate variability into modelling of a business process.  True Lean and Six Sigma will be melded.  Joe will introduce the concept of an Analytical Queuing Model and demonstrate analysis of both variability and costs.  Joe will model some typical queuing processes and analyze them using this approach. A live simulation and model will be demonstrated using participants from the audience. Finally, strategies for mitigating the effects of long queues will be presented.