My fellow Quality professionals,
I hope this note finds you all well, thriving and making a difference with your valuable contributions to the world.
As the business world evolves, our profession will be challenged with the need to provide leadership that will guide our companies to a new era of management. If the Quality Management System Standards are successful, management will become more involved in the managing of quality in organizations.
In the past, I have had opportunities to consult for companies that desperately were seeking to be ISO 9001 or AS9100 certified. No matter the financial cost at times, they seemed determined to achieve these certifications because there was a customer that would be willing to do business with these companies if they achieved the certification. I respectfully declined such offers, because there is a part of me disagrees with taking money to help a company decorate a wall with a fancy certificate.
The revised standards set the structure for us, the Quality Professionals, to provide the leadership and the guidance that will help the management in companies learn how to benefit from them.
This is no easy task. Matter of fact, I feel that we have a responsibility to make sure that these standards are more effective at their implementation than they were in the past.
A year into the new revisions, I have already come across auditors that are not clear on how the new requirements should be implemented. Especially in the areas of risk management, context of the organization and their corresponding actions. This is disappointing because these auditors will misguide the implementation in areas that will further confuse managers that are already feeling out of place.
Let’s make sure that we are proactive and diligent with our contributions to the implementation of the revised standards. Let’s make sure that we inform ourselves and where we have questions, we look to find the answers necessary to do it right.
During our last Leadership Committee Meeting, I discussed with Ned Schneider the possibility to have a panel clinic, seminar or dinner presentation where our members can discuss, ask questions and close the gaps. Let me know your thoughts about this idea.
Lastly, at our next dinner meeting we will take a few minutes to thank Laurie Paton for her 6 years of great contributions to our ASQ Section. Laurie made the role of Secretary seem so simple and easy, that we got used to her taking care of our records, depositories, policies and procedures, etc. Thank you very much and we wish you the best in your future endeavors.
See you at the dinner meeting.
Dieter Eckstein, BSBM, ASQ CMQ/OE, CQA
Section Chair, ASQ Orange Empire 0701